Last updated: August 23, 2026
TheenkAI is a product of Olensys Private Limited ("we", "us", "our"). This policy explains when we refund a subscription payment and how to ask. Read it together with our Terms of Use.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Every plan starts with a 14-day free trial. A payment method is required and you are not charged during it. Cancel before the trial ends and you are never charged. Otherwise the trial converts to a paid subscription and your card is charged for the first billing period.
If TheenkAI isn't right for you, email support@theenk.ai within 30 days of your first payment and we will refund it in full — monthly or annual. This covers your first paid purchase. It does not repeat on renewals.
Our Terms of Use separately provide a pro-rata refund of prepaid, unused fees in three specific cases (§11.2, §13.2, §16.2). Otherwise, fees are non-refundable.
Nothing here limits your rights under consumer law; those rights apply in addition to this policy. Because Paddle is the Merchant of Record, Paddle's Buyer Refund Policy also applies to your transaction. It gives buyers in the EU, EEA, United Kingdom and Switzerland a 14-day right to withdraw from a first subscription payment — restarting when a free trial ends — and shorter unconditional rights in some other countries. Where the two differ, the higher level of rights applies.
Cancelling stops future billing: your plan stays active until the end of the period you have already paid for, then ends. Cancel any time under Billing in your account, or through the "Manage subscription" link in your Paddle receipt.
A refund returns money you have already paid. If a refund is approved for a period you are still inside, access to the paid plan ends when the refund is issued.
Email support@theenk.ai from the address on the account, with the transaction ID from your invoice — you'll find invoices under Billing in your account, or in the receipt Paddle emailed you. You can also request a refund directly from Paddle at paddle.net.
We reply by email. Approved refunds are returned to your original payment method in US dollars, normally within 14 days of approval.
If something is broken, tell us before asking for your money back — most refund requests turn out to be fixable. And please contact us before raising a chargeback: it freezes the account while your bank investigates, which is slower for you than a refund.
Olensys Private Limited — Ahmedabad, Gujarat, India · support@theenk.ai
Billing questions can also go to Paddle at paddle.net.
We may update this policy. The version that applies to your purchase is the one published on the day you paid.
